We promise to rectify any problem which may occur due to any failure on our part to perform to the standard promised.
We will consider all feedback and suggestions on how we may improve our services.
We will monitor our performance against the standards detailed in our Customer Service Charter and use the information to regularly review and improve the performance and scope of the services we offer.
We will endeavour to resolve any complaint fairly and quickly. To assist with this we have established a complaint and dispute resolution policy which is illustrated below or download a copy of our complaint and dispute resolution policy here.